Shipping Policy

Thank you for shopping with gentlelog.com. Below you’ll find important information about how and when your order is processed, shipped, and delivered.

Order Processing

Orders are prepared and dispatched within 5 business days after payment is confirmed.
Processing time does not include weekends or public holidays.

Once your package leaves our fulfillment center, you will receive a shipping confirmation email with tracking details.

Delivery Timeframe

Estimated delivery time begins after the order has shipped and typically ranges from 10–20 business days, depending on destination and carrier performance.

Delivery delays may occasionally occur due to:

  • Customs inspections or clearance procedures
  • Transportation disruptions by carriers
  • Local delivery conditions

We appreciate your understanding should any of these situations arise.

Shipping Fees

We offer flat-rate worldwide shipping.

  • Standard Shipping: $4.99 USD per order
  • No additional handling or hidden fees

Where We Ship

We currently ship to most international destinations worldwide.

In the rare event that a location cannot be serviced by our logistics partners, we will notify you promptly and assist with alternative solutions or order cancellation if needed.

For destination-related questions, please contact service@gentlelog.com.

Tracking Your Order

Once shipped, your order will include a tracking number sent via email.

You may track your shipment at:
👉 https://www.17track.net

Please allow 24–72 hours after shipment for tracking information to become active. Temporary delays in tracking updates are normal.

Address Modifications

Shipping address changes are accepted on the same day the order is placed, before 11:00 PM (PDT).

To request a change, email service@gentlelog.com with your Order Number as soon as possible.
Requests submitted after this cutoff may not be guaranteed.

Billing & Shipping Addresses

You may ship your order to an address different from your billing address.
Please double-check all shipping details during checkout to avoid delivery issues.

Shipping Partners

Orders are shipped on regular business days only.
Orders placed on weekends or holidays will be processed on the next business day.

Depending on inventory availability and destination, items may ship from different fulfillment locations.
We work with trusted international carriers and local delivery partners, including but not limited to:

FedEx · DHL · UPS · SF Express · EMS · Local Couriers

Need Help?

If you have questions regarding shipping or delivery, our support team is always happy to assist.

📧 Email: service@gentlelog.com
⏱ Support available 24/7