Privacy Policy

Last Updated: January 2026

This Privacy Policy describes how gentlelog.com (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you visit or interact with our website (the “Site”).

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Information You Share With Us

When you interact with our Site or place an order, we may collect information such as:

Full name
Email address
Shipping and billing address
Order details and purchase history
Information you provide when contacting customer support

Payment details are processed securely by third-party payment providers and are not stored directly on our servers.

If you provide personal information for another individual (for example, when purchasing a gift), that information is used solely to fulfill your request.

Information Collected Automatically

When you browse our Site, certain data may be collected automatically, including:

Device, browser, and operating system information
IP address and general location data
Pages viewed, referral sources, and time spent on the
SiteInteractions with emails or advertisements

This information helps us understand user behavior and improve website performance and functionality.

2. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality
Remember user preferences
Analyze traffic and performance
Improve marketing relevance

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain Site features.

3. How We Use Personal Information

We use collected information to:

Process orders, payments, shipping, returns, and refunds
Communicate regarding orders, services, or inquiries
Improve our products, services, and customer experience
Send updates, promotions, or marketing communications (where permitted)
Protect against fraud and unauthorized activity
Comply with legal and regulatory obligations

4. Sharing of Information

We share personal information only when necessary and limited to:

Service providers such as payment processors, shipping partners, and analytics services
Legal or regulatory authorities when required by law
Business successors in the event of a merger, acquisition, or asset transfer

We do not sell your personal information.

5. Marketing Communications

If you place an order or subscribe to our mailing list, you may receive transactional or promotional communications.

You may unsubscribe from marketing emails at any time using the link provided
If SMS notifications are offered, you may opt out by following the instructions in the message
Message frequency may vary

6. Your Rights & Choices

Depending on applicable laws, you may request to:

Access or update your personal information
Request deletion or restriction of certain data
Opt out of marketing communications

Requests can be made by contacting us at service@gentlelog.com.
We may need to verify your identity before processing requests.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this Policy
Meet legal, accounting, or reporting requirements
Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

Sensitive data transmitted through our Site is encrypted using SSL technology. While we take appropriate security measures, no online transmission method can be guaranteed as completely secure.

9. International Data Transfers

Your information may be processed or stored in countries outside your country of residence where our service providers operate.

By using the Site, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

10. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their policies independently.

11. Policy Updates

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the Site indicates acceptance of the updated Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

📧 Email: service@gentlelog.com