FAQ

Ordering & Payment

đź›’ How to place an order

Shopping with us is quick and straightforward:

  1. Select the items you’d like and add them to your cart
  2. Proceed to checkout via Website Checkout or PayPal
  3. Enter your contact and shipping details
  4. Apply a discount code (if available)
  5. Choose a shipping method and complete payment

After checkout, you’ll see an on-screen confirmation and receive a confirmation email containing your Order Number and full order details.

If you run into any issues during checkout, please reach out to us at service@gentlelog.com.

Shopping Cart

🧺 Managing your cart

You can access and edit your shopping cart anytime by clicking the Cart icon at the top of the website.

From the cart page, you may:

  • Review all selected items
  • Adjust item quantities
  • Remove products you no longer wish to purchase

All updates are saved automatically.

Order Changes & Cancellations

✏️ Can I modify or cancel my order?

Yes — changes or cancellations are accepted on the same day your order is placed, before 11:00 PM (PDT).

To request a change, email us at service@gentlelog.com with:

  • Your Order Number
  • A brief description of your request

Requests submitted after the cutoff time may not be eligible for changes.

Missing or Incorrect Items

📦 Something not right with your order?

If an item is missing or you received the wrong product, please contact us at service@gentlelog.com and include:

  • Your Order Number
  • A clear photo of the item received
    (Image file size must be under 1MB)

We’ll send out the correct item at no extra charge.
There’s no need to return the incorrect product — you’re welcome to keep it.

Returns & Exchanges

🔄 Return policy

For complete information about returns and exchanges, please visit our Return Policy page.

To initiate a return or exchange, email service@gentlelog.com, and our support team will guide you through the next steps.

Payment Security

đź”’ Is my payment information safe?

Absolutely.

Our website is protected by SSL (Secure Sockets Layer) encryption to safeguard your personal and payment information.
All transactions are handled through trusted payment gateways using AES-256 encryption, ensuring your data remains secure and confidential.

Customer Support

đź’¬ Need help?

Our support team is available 24/7 and happy to assist you.

Email: service@gentlelog.com

We strive to respond to all inquiries as quickly as possible.